At the end of the day, there are those people who will go quietly about their jobs, perhaps grumbling about not having a “seat at the table.” These people may have also been taught the right way to do things. Then, there are others who–regardless of their titles or position–will stand up and say, “Wait a minute, why are we doing it this way?”
What sets these folks apart is a relentless curiosity.
They are the people who ask all the “what if?” and “why not?” questions. They disrupt processes when the process isn’t paying off. And they defy decisions, when the decisions don’t make sense. They may be subversive, but their goal isn’t subversion. Rather, they care. About the experience being designed, and the people who will have to live with these experiences."